Aerial Silks & Hoops & Yoga Fabric

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Returns and Refund

RETURNS AND REFUND INFORMATION

- 30 day, no reason given, easy return

- Free return shipping for defective or incorrect products, regardless of size.

- Product exchange or refund

- 24-month warranty on all products.

STANDARD RETURNS PROCEDURE

  1. Contact us

We are helpful and follow the Distance Selling guidelines

Please contact us before you returning a product. Thanks to this, the replacing or refunding will be faster. Before you send the product, we will determine the details of the procedure based on the information and photos.

What we need to replace or refund an item:

  • Covering letter with your name, address where we will deliver the replacing product, order number, sales channel (aerialsilks.eu, eBay, Amazon), reason for return, email and phone number

What we ask You to do:

  • Prepare a pack
  • The package with the statement and the returned product (s) must also include all accessories received with them and a receipt or invoice.
  • Pack the product and send it by Post Office to our address
  • Please keep the proof of postage with you until you get confirmation from us that the pack was delivered.
  • Make sure the package is properly packed.
  • The package has a long way to go, so please ensure that it is safely packed.
  • Take a photo of the package before shipping, so that you have a proof of what it looked like before it starts its journey.
  • Find out about the possibility of insuring the package for an amount equal to the price of the product.

Next steps:

  • When the product come back to us, we check everything and process the refund / exchange as agreed.
  • If we have questions, we will contact you via the order details.
  • Return or replacement can take up to 14 days, but we try to proceed as fast as possible, so we count on your understanding and patience.

Our adress

AerialSilks.eu

Justyna Kozulska-Biesiada

Wrześnieńska street, no 48, local 25a

Code: 91-048

City: Łódź

Country: Poland

UNWANTED GOODS


We have a 30 day, no reason given return policy which means you can return any item within 30 days of receiving it for any reason. All we ask is that the item (s) are in "as new" condition and complete with all packaging and components.

Provided the products are "as new", a refund will be initiated within 30 days of receipt and we will replace or refund the full value of the items. We will also refund the product shipping cost (from us to you). The cost of return shipment is on your side.

SUMMARY:

  1. Contact us before shipping the product
  2. If the product is not "as new", we reserve the right to:
    - Determine the amount of the refund less the defect of the product,
    - A refund in the form of a voucher for purchases in our store,
    - Not accepting the return of the product and sending it back to you.

NOT PERFECT PRODUCTS


All products are warranted for two years.

Sometimes, however, errors do occur in the production. All products are checked and prepared by hand, but we may not notice something. If your product is damaged, please contact us to discuss the problem

I have an incorrect product, what next?

Depending on the nature of the problem, we may or may not ask you to return the item. If necessary, we will cover all return shipping costs. Replacement - exchange or refund – all together we will find a solution for you.

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